Privacy Policy

Last Updated: July 31, 2026

1. Introduction

This Privacy Policy describes how Casa Cleaning ("we," "us," or "our") collects, uses, and protects your information when you use the Casa Cleaning Provider Portal (the "Platform"). By creating an account and using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.

The Platform is designed to connect cleaning service providers ("Providers") with job opportunities offered by Casa Cleaning. This Policy applies exclusively to the Provider Portal and does not cover any separate customer-facing website or application operated by Casa Cleaning.

2. Information We Collect

2.1 Account Information

When you register as a Provider, we collect the following information:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• City, state, and ZIP code
• Additional service areas (states where you are available to work)

2.2 Profile Information

• Profile photo (uploaded by you through the Platform)
• Availability preferences (days of the week and time windows you indicate you are available)
• Preferred language (English or Portuguese)

2.3 Operational Data

• Job acceptance history (jobs you have accepted or declined)
• Completed jobs (records of services you have marked as completed)
• Earnings records (payout amounts and bonus information tied to your completed jobs)
• Performance metrics (acceptance rate, score, and related data)

2.4 Location Data

• We collect your primary service state and additional states as part of your account profile. We do not track your real-time GPS location. Location data is limited to the geographic areas you voluntarily specify when setting up or updating your profile.

2.5 Device and Technical Information

• Device type (mobile, tablet, or desktop)
• Browser and platform information (e.g., Chrome on Android, Safari on iOS)
• Push notification subscription data (if you enable notifications), including an anonymous endpoint URL and encryption keys necessary to deliver notifications

2.6 Documents

If you submit any documents for verification or administrative purposes through the Platform or through our support channels, those documents become part of your provider record.

3. How We Use Your Information

We use the information collected for the following purposes:

3.1 Service Delivery

• To match you with available job opportunities in your service area
• To display job details, including location (city and ZIP code), cleaning type, payout amount, and scheduling information
• To process your job acceptances and track your assigned jobs in your agenda

3.2 Communication

• To send you SMS notifications when new job opportunities become available in your area
• To send push notifications to your device (when enabled) about new jobs, reopened jobs, and reminders
• To contact you via WhatsApp or other channels for support and operational matters

3.3 Payments

• To calculate and record your earnings, including base payouts and any bonuses tied to specific jobs or promotional campaigns
• To process payouts through the payment method designated by Casa Cleaning (e.g., Venmo, Zelle)

3.4 Account Management

• To verify your identity and manage your session
• To maintain your availability schedule and match you with appropriate jobs
• To communicate important updates about your account or the Platform

3.5 Platform Improvement

• To analyze usage patterns and improve job matching, notification delivery, and overall Platform performance
• To maintain internal quality scores and provider evaluations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Internal Operations

• Your name and contact information may be shared with internal administrative staff for the purpose of managing your account, processing payments, and providing support.

4.2 Customer Interaction

• After you accept and complete a job, limited contact with the customer may be permitted. Before a job is accepted, only the city and ZIP code are shown to protect customer privacy.

4.3 Service Providers

• We may use third-party services (such as SMS delivery providers, push notification services, and email providers) to deliver notifications and communications. These providers have access to only the information necessary to perform their functions.

4.4 Legal Requirements

• We may disclose your information if required to do so by law or in response to valid legal requests.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Password hashing: Your login password is never stored in plain text. It is hashed before being stored.
• Session tokens: Your Provider session is authenticated using a server-generated session token, which is stored locally on your device.
• Administrative access controls: Access to provider data is restricted to authorized administrative users.
• Secure uploads: Profile photos and documents are uploaded through authenticated channels and stored in secured storage.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information using commercially acceptable means.

6. Cookies and Technologies Used

The Provider Portal does not use traditional tracking cookies for advertising purposes. Instead, we use the following technologies:

6.1 LocalStorage

• We store your provider session data (including your provider ID, name, status, and service areas) in your browser's localStorage. This allows you to remain logged in between sessions on your device.
• We also cache your language preference locally to ensure a consistent experience.

6.2 Service Worker

• A service worker is installed on your device to enable push notifications and allow the app to function as an installable PWA (Progressive Web App). The service worker does not track your browsing activity.

6.3 SMS and Push Notifications

• We use SMS messaging to notify you of new job opportunities. Standard messaging rates from your carrier may apply.
• We use the Web Push API to deliver notifications to your device when you opt in.

7. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active accounts: All profile, job history, and earnings data is retained while your account is active.
• Inactive accounts: If your account is paused or inactive, we may retain your data to preserve records of completed jobs, payments, and performance history.
• Administrative records: Internal notes, evaluations, and compliance records may be retained even after account closure, as necessary for business and legal purposes.

8. Your Rights

As a Provider using the Platform, you have the following rights regarding your data:

8.1 Access

You can view your profile information, including your name, email, phone, address, and service areas, directly within the "Meu Perfil" (My Profile) section of the Platform.

8.2 Update

You can update certain profile information at any time through the Platform, including:

• Full name and company name
• Email and phone number
• Address, city, state, and ZIP code
• Profile photo
• Availability schedule
• Preferred language

8.3 Notifications

You can enable or disable push notifications through your device settings. SMS notifications are managed by Casa Cleaning and are essential for receiving job opportunities. Disabling SMS may prevent you from receiving new job notifications.

8.4 Language

You can select your preferred language (English or Portuguese) within the Platform. Your choice is saved to your profile and applied across the Provider Portal.

9. Account Deletion

You may request the deletion of your account at any time by contacting Casa Cleaning support through the WhatsApp link available in the Platform's Support ("Suporte") section or via the contact information provided below.

Important: Account deletion is not automatic. The process may require administrative review to ensure that:

• All assigned or in-progress jobs are properly concluded or reassigned.
• Pending payments are processed.
• Legal and contractual obligations are fulfilled.
• Internal compliance records are preserved where required.

Upon completion of the review, Casa Cleaning will proceed with the deletion of your personal data from active systems, to the extent permitted by law. Certain records may be retained for legitimate business, legal, or regulatory purposes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through:

• WhatsApp Support: Available via the "Falar com suporte" (Talk to support) button within the Platform's Support section.
• Support Portal: Accessible through the "Suporte" menu item in the Provider Portal sidebar.

We are committed to addressing your privacy-related questions in a timely and transparent manner.